Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards and be responsive by addressing verifiable disputes quickly, professionally, and in good faith to best my knowledge and generally accepted business practices.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or complaints then; please author them here so I may continue to improve my standards despite the fact I can never satisfy 100% of the people 100% of the time. 🙂
If there actually is a customer satisfaction, low price assurance or warranty claim issue then of course; you must contact me in order for me to Perform on my Contract Obligation for you.
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; I am here to serve you but; you must actually communicate with me so I may settle the issue and solve your problem. 🙂
My contract does include a low price assurance and customer satisfaction guaranty therefore clients are encouraged to take advantage of my Contract Obligation to solve their problem and settle controversies to the best of my ability.
Of course; I can never satisfy 100% of people 100% of the time so I do expect the occasional negative review to appear.
Notice: Reviews that are mere SPAM such as messages unrelated to the business or contract or an attempt to use the review system as a weapon to defame or discredit a business without any intent to provide constructive criticism or settle a real controversy may not be published.
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
Note:
Reviews do not immediately go live on this page. They are sent to the web master who checks for validity, SPAM and other possible problems that may need to be solved before the review eventually shows up here.
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262 reviews
Rod was very responsive to my call. He came with the proper parts on hand and quickly repaired my washer. Thank you for your good work!
Rod has repaired at least 3 of our appliances (washer, dryers) and is reliable and extremely fair in his pricing. He also does fantastic work. I can’t recommend him enough!
I can’t say enough good things about Rodney and his services. I had a minor issue with my freezer which he helped me resolve extra quickly. He is the most knowledgeable person I’ve encountered for appliances. Mine are mostly old. He has been fixing my refrigerator for over 15 years and always gives a solution at a fair price and on time and saves me from having to buy a new one. Excellent service for the price and he’s an honest business man which is very difficult to find these days.
Rodney is friendly and funny, on time, works fast and efficiently. Thank you!
Rod has been to my house too many times to count. Every time I’ve gotten great service. Rod is always on time, usually has the parts he needs and he’s very at good explaining what has been done, and tips on keeping your appliance running good. Living out here in Strasburg I have had a lot of service people out for various repairs and you can sense when that person cares about the quality of work they are doing and Rod is one of those people. So glad to have found him in the I-70 Scout. Would recommend over and over.
Rod has done appliance repairs for us several times.
He is always very helpful, fair, and prices are truly affordable (not ridiculous).
I’d highly recommend him.
We had Rod out for the second time to fix our dryer (washer first time) and he arrived on time. His estimate for the work was spot on and very reasonable. He got the work completed quickly and cleaned up before he left. He gave me a detailed explanation on what happened and tips for preventing it from happening again. Rod is one of the last few true professionals and he is on my Must-Call list for any future appliance repairs we may need. Would highly recommend him to anyone needing work done on their appliances.
Very honest with me about the app,iance repair. Would recommend him to anybody.I appreciate what he told me.
Rod arrived on time and was very professional. After a short diagnosis, he knew exactly what the problem was. He explained in detail “The Fix”, and provided all the necessary paper work and instruction on how to get warranty work accomplished for our LG refrigerator. He was very knowledgeable and informative. Rod will always be our number one service and repair. Thanks Rod
Rod, a gentleman, arrived, interviewed, proceeded to hands-on examine my range for possible problems. Then pointed out the primary one. Wrote it up, charged the amount promised, offered any other answers and departed. Highly efficient.
Thank you Rod.
Ben