Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards and be responsive by addressing verifiable disputes quickly, professionally, and in good faith to best my knowledge and generally accepted business practices.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or complaints then; please author them here so I may continue to improve my standards despite the fact I can never satisfy 100% of the people 100% of the time. 🙂
If there actually is a customer satisfaction, low price assurance or warranty claim issue then of course; you must contact me in order for me to Perform on my Contract Obligation for you.
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; I am here to serve you but; you must actually communicate with me so I may settle the issue and solve your problem. 🙂
My contract does include a low price assurance and customer satisfaction guaranty therefore clients are encouraged to take advantage of my Contract Obligation to solve their problem and settle controversies to the best of my ability.
Of course; I can never satisfy 100% of people 100% of the time so I do expect the occasional negative review to appear.
Notice: Reviews that are mere SPAM such as messages unrelated to the business or contract or an attempt to use the review system as a weapon to defame or discredit a business without any intent to provide constructive criticism or settle a real controversy may not be published.
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
Note:
Reviews do not immediately go live on this page. They are sent to the web master who checks for validity, SPAM and other possible problems that may need to be solved before the review eventually shows up here.
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237 reviews
Rod has been fixing my family’s appliances for years and years. He’s honest, punctual, very very clear about his pricing and procedures, and he gets the job done well every time. I highly recommend his services! He really knows his stuff.
I had used Rodney’s Contracting years ago to repair a very old refrigerator which is still running perfectly. This time it was my dishwasher. Rodney cleared up the problem in record time for a fair price and was courteous, knowledgeable and professional. It’s nice to deal with a contractor who is up front about fees and costs, especially if you are on a fixed budget. He does exceptional work!
I WOULD USE ROD FOR ANY APPLIANCE REPAIR. HE IS VERY PROFESSIONAL, SERVICE DONE IN A TIMELY MANNER AND REASONABLY PRICED.
I have had Rod out a couple of times. He is very knowledgeable. He fixed the problem with no headache on my part. Does what he says he will do.
My first experience has been extraordinary! As a new homeowner here in Bennett, we bought a home warranty and have had 2 bad experiences with it not working. This the second time I called Rods Appliance Service via “The I-70 Scout” and I have to say I’m impressed! Rod called me and with a few simple questions, we had my range working again. Not at all what I am used to from the Big Cities next door, everyone in the cities would have made a house call and charged at least $100. To hold a reset button! Not Ron, I must say I like the small-town atmosphere and will be doing more business here in the area. 5 Stars for Rods and thanks for the Heating referral to Wide Open Heating for the next ordeal before it gets out of hand!
Major
Rod was extremely knowledgable & very helpful with my repair. I would use Rod again for future services.
Rod solved the problem without having to replace the garbage disposal, thus saving money.
The other time he saved money by fixing my dryer without installing an expensive sensor.
Thanks, Rod!
Rod is thoroughly professional in all aspects. He arrived on time, ready to fix our appliance. He had the part he needed and got right into it. He fixed the issue put the dishwasher back together and tested the result.
The cost was exactly as agreed.
An excellent job. Thanks Rod.
Mr. Graff was very professional, reasonable, and did the service in a timely manner! I would 100% recommend him to fix any appliances you need fixed.
We have used Rod more than once for appliance repair. He is honest about what the problem might be and looks at ways to fix it that won’t cost an arm and a leg and gives you options for repair. His work is excellent and he’s a really nice guy too. 😊