Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards and be responsive by addressing verifiable disputes quickly, professionally, and in good faith to best my knowledge and generally accepted business practices.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or complaints then; please author them here so I may continue to improve my standards despite the fact I can never satisfy 100% of the people 100% of the time. 🙂
If there actually is a customer satisfaction, low price assurance or warranty claim issue then of course; you must contact me in order for me to Perform on my Contract Obligation for you.
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; I am here to serve you but; you must actually communicate with me so I may settle the issue and solve your problem. 🙂
My contract does include a low price assurance and customer satisfaction guaranty therefore clients are encouraged to take advantage of my Contract Obligation to solve their problem and settle controversies to the best of my ability.
Of course; I can never satisfy 100% of people 100% of the time so I do expect the occasional negative review to appear.
Notice: Reviews that are mere SPAM such as messages unrelated to the business or contract or an attempt to use the review system as a weapon to defame or discredit a business without any intent to provide constructive criticism or settle a real controversy may not be published.
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
Reviews do not immediately go live on this page. They are sent to the web master who checks for validity, SPAM and other possible problems that may need to be solved before the review eventually shows up here.
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Rod is the best in the industry. He provided reliable, quick, and professional service repair. He made 2 attempts to repair my refrigerator and refunded me the cost of the repair once we realized the refrigerator was beyond repair and the replacement pieces couldn’t be ordered anymore. Highly recommended.
Rod es el mejor en la industria. Proporcionó un servicio de reparación fiable, rápido y profesional. Hizo 2 intentos para reparar mi refrigerador y me reembolsó el costo de la reparación una vez que nos dimos cuenta de que el refrigerador estaba más allá de la reparación y las piezas de repuesto ya no se podía pedir. Altamente recomendado.
We have been very satisfied with repairs to appliances. We have been very satisfied with quick service after our phone calls.
Rod has serviced our appliances for a little over two decades. His diagnosis has always been spot on. He arrives on time and ready to work, explaining what he needs to do and is focused on the task. Timely work, provides a thorough recap of the of job, explains his charges again and concludes the appointment with a personable message,and leaving us with a satisfying feeling that we can count on Rod’s work.
Rod has serviced my appliances for several years. He’s always been punctual, and reliable. He gets my appliances up and running quickly so I can get on with my day. We really appreciate him along our corridor.
We have made use of Rod’ excellent service at least (underlined) 5 times. Each time Rod has been timely, professional, courteous and to the point. He explains what he has found,what he is going to do and an exact estimate. He has been meticulous.
We unreservedly recommend Rod and his service.
I called Rodney at10:30 am on6/1/23.My freezer was leaking water and I did’nt know how to fix. Rodney came out in a few hrs and fixed my unit.He always keeps his parts available or will get them asap. This is the second appliance he worked on for me.fast,honest.would recommend him highly.
2/22/23 called Rod’s appliance service after having some trouble with my dishwasher. He walked me through diagnosing the problem and checking the float over the phone. He helped me fix the problem over the phone without even seeing what was going on! My family has used him in the past with great results, I would definitely recommend Rod!
Rod is very professional and honest. We had him out to replace our ice maker. Instead, he said it did not need to be replaced and fixed the problem. I highly recommend his company.
Rod has been fixing my family’s appliances for years and years. He’s honest, punctual, very very clear about his pricing and procedures, and he gets the job done well every time. I highly recommend his services! He really knows his stuff.
I had used Rodney’s Contracting years ago to repair a very old refrigerator which is still running perfectly. This time it was my dishwasher. Rodney cleared up the problem in record time for a fair price and was courteous, knowledgeable and professional. It’s nice to deal with a contractor who is up front about fees and costs, especially if you are on a fixed budget. He does exceptional work!