Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards and be responsive by addressing verifiable disputes quickly, professionally, and in good faith to best my knowledge and generally accepted business practices.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or complaints then; please author them here so I may continue to improve my standards despite the fact I can never satisfy 100% of the people 100% of the time. 🙂
If there actually is a customer satisfaction, low price assurance or warranty claim issue then of course; you must contact me in order for me to Perform on my Contract Obligation for you.
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; I am here to serve you but; you must actually communicate with me so I may settle the issue and solve your problem. 🙂
My contract does include a low price assurance and customer satisfaction guaranty therefore clients are encouraged to take advantage of my Contract Obligation to solve their problem and settle controversies to the best of my ability.
Of course; I can never satisfy 100% of people 100% of the time so I do expect the occasional negative review to appear.
Notice: Reviews that are mere SPAM such as messages unrelated to the business or contract or an attempt to use the review system as a weapon to defame or discredit a business without any intent to provide constructive criticism or settle a real controversy may not be published.
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
Note:
Reviews do not immediately go live on this page. They are sent to the web master who checks for validity, SPAM and other possible problems that may need to be solved before the review eventually shows up here.
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255 reviews
Very honest with me about the app,iance repair. Would recommend him to anybody.I appreciate what he told me.
Rod arrived on time and was very professional. After a short diagnosis, he knew exactly what the problem was. He explained in detail “The Fix”, and provided all the necessary paper work and instruction on how to get warranty work accomplished for our LG refrigerator. He was very knowledgeable and informative. Rod will always be our number one service and repair. Thanks Rod
Rod, a gentleman, arrived, interviewed, proceeded to hands-on examine my range for possible problems. Then pointed out the primary one. Wrote it up, charged the amount promised, offered any other answers and departed. Highly efficient.
Thank you Rod.
Ben
We have called on Rod a few times in the past and will continue to do so. He explains in detail what he is going to do, he communicates to you as he is fixing the appliance and he goes over in detail the final bill for the service. He has done a great job for us every time we have needed his services. Rods Appliance Service will be our first call in the future.
Thanks!!
Rod showed up on time, explained clearly what should be done and what it would cost. He got in, got it done, left no mess, then was gone. Very pleasant experience.
Rod responded promptly to our call/text. Rod showed up when he said he would. He quickly and easily diagnosed the issue. He quoted a price, performed the work, fixed the problem, cleaned up after himself, and charged exactly what he quoted. I wish all professional services were this easy and honest. Thanks, Rod.
We have used Rod since the early to mid 90’s for major appliances and always, repeat, always fixed right the first time. Additionally, he is ON TIME – how many services are there when scheduled? They say 1 PM and do not show or call but Rod is there when he says he will be there.
Amazing attitude and service with consideration for customer. We fixed the problem over the phone very easily and quickly. No pretense involved, very honest and direct interaction at no charge.
This guy deserves a medal. Happiness and satisfaction reign in my household since this problem was handled in such a human manner.
Called Rod to come out and repair our wall oven, and after answering a few questions he told me to switch off the breaker a few times and and several other things to do which took me some time to accomplish, but in the end proved to solve the problem. The time he sent on the phone, and his helpfulness was above the call, and so appreciated. He even called back with an update.
Thank you Rod,
Don L.
Rodney is the most consistent, fair and knowledgeable appliance repair person I’ve contracted. I’ve hired other appliance repair people who were not reliable or who were over priced. Rodney shows up on time; gets the work done right the first time; has fair pricing and doesn’t leave a mess after the work is done. My appliances are very old and he has been able to repair them perfectly and has saved me from having to go out and buy new ones.