Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or even complaints; please author them here so I may continue to improve my standards. 🙂
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; be advised I am here to serve you but; you must actually communicate with me so I may settle the issue. 🙂
Negative reviews in which the client fails to contact customer service with an opportunity to serve and solve the problem because they just want to cry, whine, blame and complain in an uncivilized manner without any desire to solve the problem will not be submitted here.
I also encourage you to submit your review at the Better Business Bureau page as well. 🙂
The original BBB account dates back to January 2002 but there are very few reviews so I encourage you to help the BBB catch up and your input is very helpful for other people who might be viewing this BBB page for Rod’s Appliance Service here:
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
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Arrived in the promised window, and promptly fixed the problem with our icemaker. Very knowledgeable, and did the job right.
We’ve used Rod several times over the past many years. We’ve always been pleased with his fast response, honest assessment of the problem, excellent workmanship and reasonable prices!
Rod does quality work and the whole process is always a pleasant experience. His manner is to the point and can always expect his communications to be clear and straight forward. What makes his work special is his ability to diagnose the cause of the problem when an appliance stops. Also, I feel that his pricing is fair as well.
I lost power and my freezer was not working properly once the power was restored. In a panic, I called the first repair service listed in the local paper. I clearly made the right choice. Explaining my fear of losing food in the 95 degree weather, Rod walked me through some steps and after about 20 minutes, the freezer was operating normally. He had explained prior to assisting that if he were to come out here to repair the issue, it would start at $60. I was ready to spend a good chunk of change as there is a lot of food to throw away. Rod could have strung me along and charged me a significant amount of money. Instead, he walked me through some troubleshooting over the phone. Honesty and integrity in the service business is sometimes hard to find. I know any future appliance issues I encounter will be addressed by Rod. Awesome service.
Have used Rod in the past. On time, knew what was wrong, fixed it, tested it, a two year warranty. Professional all around.
Rod answered the phone promptly on my first call. He also arrived to perform the repair within hours of our first phone conversation. He was upfront about all costs and policies. He quickly repaired my washing machine in a very professional way. I now have his magnet on my fridge and will use him for any future repair needs and recommend him to others.
On time, on point for washer repair. Highly recommend. Have used Rod many times for different repairs on other appliances.
Excellent service and fair pricing. Will definitely refer to all my family and friends!
I have had Rod work on several of my appliances. He is very good with his repairs and is honest when he recommends replacement vs repairs. My latest experience with Rod proved this with me. He came out to our house 4 times to repair a Kitchenaid standalone ice machine. This machine was very hard to diagnose. He originally quoted me for replacing the circulating pump and control panel. When those repairs didn’t completely solve the problem, he came back and replaced 4 other components at no additional charge. The ice machine is now working. I feel like I have a new machine at the fraction of the cost of replacing and it will last for years to come. Thank you Rod.
Rod is very knowledgeable, friendly & professional. Came within allotted time. I like that he gives a 2 year warranty on any of his work. My husband & I will use his services again.