Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or complaints then; please author them here so I may continue to improve my standards despite the fact I can never satisfy 100% of the people 100% of the time. 🙂
If there actually is a customer satisfaction, low price assurance or warranty claim issue then of course; you must contact me in order for me to Perform on my Contract Obligation for you.
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; be advised I am here to serve you but; you must actually communicate with me so I may settle the issue. 🙂
Negative reviews in which the client fails to contact customer service with an opportunity to serve and solve the problem because they just want to cry, whine, blame and complain without desire to solve their problem will not be submitted. And of course; I simply cannot satisfy 100% of the people 100% of the time including those who want to dictate how a company maintains its company policy or pricing.
My contract does include a low price assurance and customer satisfaction guaranty therefore; a client who fails to take advantage of my Contract Obligation just because they want to defame a company is, of course; in breach of contract.
I also encourage you to submit your review at the Better Business Bureau page as well. 🙂
The original BBB account dates back to January 2002 but there are very few reviews so I encourage you to help the BBB catch up and your input is very helpful for other people who might be viewing this BBB page for Rod’s Appliance Service here:
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
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Rod made it out in in one day to fix our dryer in spite of a major snow storm. Diagnosed the problem and had the part to fix it on the truck. In and out in about 30-45 min. Price was fair and blow the average for repairs.We have used him before to fix large appliances and he is always prompt and professional. He is both friendly and up front about every detail. He goes over your receipt line by line, and terms of warranty, ensuring you understand every item. Great service and is on my speed dial!
Rod was a big help to me when my Whirlpool refrigerator quit working. He helped diagnose the most likely issue and I was able to purchase the part and fix it myself. He had great appliance knowledge and is very helpful. I am keeping his number handy in case another appliance has problems.
Rodney was very informative and trust worthy. Totally felt like he was completely honest with me. Very knowledgeable. I will use him for all appliance work needed from now on.
knowledgeable, efficient, fast friendly service & extremely fair pricing on parts & service.
I have a multiple year history of using Rod’s Appliance Service. I have called Rodney to repair various appliances both at our house and for a couple of rentals. These included washers, dryers, and refrigerators. Rodney has always been professional, informative, reasonably priced, and honest. He will give advice on what to do & not do to help your appliance last longer and/or work more effectively. He’ll even give you ideas to try over the phone to preclude him coming out for a trip charge. While working on an appliance, he’s happy to give a running commentary on what the possible issues are, along with what & how he’s fixing it. He will give honest advice on whether to just buy a ‘new’ appliance vs having him come back out in the future to continuously repair one – based on either a one time or recurring cost comparison. I have personally recommended him several times to family & friends. I will continue to use Rod’s Appliance Repair in the future & highly recommend him.
Rod gave me a firm quote before coming out, made sure I understood what the quote included, was on time and gave me a 2 yr warranty on the work he’d done. Very professional and friendly. I like him and his work ethic. I will definitely call him again.
He was very quick and had my 18yr old washer fixed in 20 minutes. Very plesant to talk to and had the part on his truck. Will defently call him again when i need something fixed.
arrived on time the date quoted figured out the problem with my washer within a short time had to order parts. had the problem fixed days ahead of schedule. very please with service. would use again
Rod has repaired several appliances for me over twenty years. He shows up when he says, he provides excellent service and rates, and if a part is no longer available he is creative in his solutions. I’ve recommended him to several people over the years who have all been extremely satisfied. He’s no nonsense, to the point and a great resource!
Job well done …..