Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or even complaints; please author them here so I may continue to improve my standards. 🙂
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; be advised I am here to serve you but; you must actually communicate with me so I may settle the issue. 🙂
Negative reviews in which the client fails to contact customer service with an opportunity to serve and solve the problem because they just want to cry, whine, blame and complain in an uncivilized manner without any desire to solve the problem will not be submitted here.
I also encourage you to submit your review at the Better Business Bureau page as well. 🙂
The original BBB account dates back to January 2002 but there are very few reviews so I encourage you to help the BBB catch up and your input is very helpful for other people who might be viewing this BBB page for Rod’s Appliance Service here:
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
Submit your review
Called Rod yesterday. He arrived, on time today with the necessary part and had the repair done quickly and cleanly. Very pleasant to work with.
Rod was on time, diagnosed the issue (motherboard) in a few minutes, and completed the repair in just a few more. The discount for cash was great and Rod’s prices are straightforward and fair. That’s why we’ve always called Rod whenever we have an appliance issue we can’t fix.
Had Rod come out to diagnosis an issue with my Whirlpool Cabrio dryer, it was making an awful squealing noise. He knew what the problem was right away, gave me a couple options, and had the parts to fix everything with him. He was incredibly fast, professional, and cleaned everything up. Wonderful service!
I just moved to Strasburg over the weekend, i went to do laundry and dryer would not turn on. I called Rod and he patiently walked me thru troubleshooting over the phone. We were able to fix the problem and save a service call. I will definitely keep there number close for anything i need in the future, I appreciate dealing with honest companies.
Another visit from Rod to work on my washing machine. A totally different issue that he had fixed in no time. So nice having someone reliable and reasonable to work on my appliances
I called in the morning and he came that same day and fixed my washer. We mentioned that the refrigerator was making noise so he cleaned the coils while he was here, Very professional,friendly and reasonable. I am very pleased with the service and will definitely use him again.
Great customer service very knowledgeableWill definitely use again
He was awesome to talk to, very easy to work with, was very honest, will be having him come back real soon! Thank you!
I can’t say enough good about Rod Graff. His expertise is wonderful, his customer service is terrific. He has fixed our appliances over the years and today once again helped us out!I called this morning and he was able to come over within a couple of hours and he fixed our dryer AND our microwave.Rod is so professional and competent! We are so lucky to have him in this area!THANK YOU TO ROD’S APPLIANCE SERVICE!
He came out right away and looked at my washer was very polite and knew what he was talking about.