Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or even complaints; please author them here so I may continue to improve my standards. 🙂
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; be advised I am here to serve you but; you must actually communicate with me so I may settle the issue. 🙂
Negative reviews in which the client fails to contact customer service with an opportunity to serve and solve the problem because they just want to cry, whine, blame and complain in an uncivilized manner without any desire to solve the problem will not be submitted here.
I also encourage you to submit your review at the Better Business Bureau page as well. 🙂
The original BBB account dates back to January 2002 but there are very few reviews so I encourage you to help the BBB catch up and your input is very helpful for other people who might be viewing this BBB page for Rod’s Appliance Service here:
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
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Rodney has fixed all my appliances for about the last 8 years or so.Every time I have called him, he has been on time. He has always been honest.Made all the repairs exactly as diagnosed and at the price quoted.I have never had any of his work or the parts replaced fail.He always presented me with options for repairs and given sound advice as well as offering information on how to take care of my appliances to avoid further repairs.Honest, on time, accurate, a skilled technician and informative. Why would call anyone else?
Our ice maker stopped making ice so I called Rod to fix it. He diagnosed and provided the most cost effective solution but not positive it would fix the problem. It did not so he ordered a new part and when he came back to install it, he used the fee from the first service as part of the payment. That’s good service that’s backed up with a good warranty – tough to beat in today’s world.
Rodney has visited twice in the last month. Both times were a great experience. It was easy to contact him and to set an appointment. He arrived during his stated time window and made repairs quickly. He also asked if I needed servicing on other appliances. I did not but appreciated his flexibility. He wrote up a detailed invoice on each visit and provided instructions on his two year service warranty and how to contact him if I had problems later.
I called Rod on Thurs and he scheduled me for the next morning. He arrived on timed immediately began to evaluate the issues with my two ovens. He was honest with his assessment. He could try and repair an element connection ( the inexpensive choice) or if absolutely necessary replace the element ( much more expensive. His repair efforts worked saving us substantial $$. He cleaned up everything while explaining the basic mechanical operation of the appliance ( never knew that temps on displays are only approximate, that a 15-20 degree swing is normal). He explained his warranty and provided the paperwork. Very satisfied with service.
I am so impressed with Rods business and Rod himself. Very professional, absolutely up front on pricing, which is extremely reasonable, cash discount, highly knowledgeable, and quite a range of ‘stuff’ available in his work van! My stove is over 25 years old and he had a part for it. Rod is friendly, honest and upfront, clean, works neatly and cleans up after. We called for our freezer, added on the stove and he even cleaned the fridge coils! He fixed the stovetop and advised the freezer would cost more to repair than the 20+ year old freezer was worth. I sooooo appreciated that. His whole visit cost me less than my home warrantee company would have required just to diagnose! I am very impressed with his work ethic and will continue to call on him (this is my 2nd time) and I will recommend him to everyone I can! Thank you Rod, be well and blessed.
Outstanding professional & timely service for a great price. We called Rod to service our stove & he said the cost would be high so we decided to replace the stove. Rod ended servicing a broken rack in the dishwasher & leaking refrigerator instead. He had all the parts he needed in his van to fix both the fridge & dishwasher in a short time. Good service call just like the good all days.
Rodney serviced my washing machine on 10-23-18. Everything was great – five star with everything! I was quite impressed with all the things he did. I have no complains on any of the service call. It reminded me of the times I called for repairs many years ago when people took time and pride in doing things right. I would highly recommend him for any appliance repair!
On time,fixed problem fast, nice person, very very professional. Cost was excellent and more than fair.Will use him again for all my appliance repair
Rod has repaired several different appliances for us over the years. He is always on time, neat, precise and professional. Rods prices are more than fair. We are fortunate to have a local appliance repairman…no need to shop for one…he lives right here!
Rod is a very professional in his work. He arrived on time and had my appliance fixed in short order. Will use again(if anything quits working). Thanks Rod for servicing this area.