Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or even complaints; please author them here so I may continue to improve my standards. 🙂
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; be advised I am here to serve you but; you must actually communicate with me so I may settle the issue. 🙂
Negative reviews in which the client fails to contact customer service with an opportunity to serve and solve the problem because they just want to cry, whine, blame and complain in an uncivilized manner without any desire to solve the problem will not be submitted here.
I also encourage you to submit your review at the Better Business Bureau page as well. 🙂
The original BBB account dates back to January 2002 but there are very few reviews so I encourage you to help the BBB catch up and your input is very helpful for other people who might be viewing this BBB page for Rod’s Appliance Service here:
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
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Our washer started leaking yesterday and after examining it and seeing that it was NOT a hose issue, I knew who to call. Rod was out at our house this morning, arriving well within his estimated time, and diagnosed the problem and had it fixed promptly. What a relief! He was also able to fix the hinge on the fridge while he was here so that it would open and shut properly. This is the 3rd time in a few years that Rod’s Appliance Service has been called to our place for various appliance problems. Rod is always friendly, courteous and professional. Highly recommended!
SECOND TIME I’VE USED ROD’S SERVICES. BOTH TIMES HE WAS PUNCTUAL, COVERED ALL REPAIR COSTS UP FRONT, AND RESOLVED THE PROBLEM. HIGHLY RECOMMEND HIM.
A couple weeks ago Rod replaced a water valve in my washer because it was slowly filling with water when I was not using it. After the repair I washed about 10 loads then a new problem showed up with the washer not draining. Rod came back out and he discovered about 4 pounds of coins and other junk in pump and he cleaned all this stuff out at no additional charge as a ‘customer courtesy’ so now the washer is working fine again. :)
I called Rod this morning and he arrived at 12:30 for an appointment scheduled between 12-2. He actually had the spark module for my stove in stock and completed the repair immediately for about $40 below 2014 book price.
He was able to be here in less than 24 hours. He had the part with him; and the repair completed within 30 minutes. Would call in a minute; if needed for any appliance repair.
Rod has been repairing my appliances for over 12 years now. He fixed my dryer today which had an internal lint blockage causing long dry time and as usual; he arrived on time, was very professional and completed the work quickly for less than I thought it might cost because it didn’t need any parts.
Rod has done many appliance repairs over the years for me. He always has done a fast and efficient job. He will always have my business.
Rod came out to repair my failing fridge today and did an exceptional, professional-grade job. He had every tool he needed to complete the job on him, and made quick work in restoring my fridge/freezer to it’s full working capacity. He has been doing this for years and it certainly showed. He even went over the lines on the receipt with me, to ensure that I knew what I was paying for. I wouldn’t call anyone else for my appliance repairs.
Rod has completed work on our rental properties and our personal residence on many occasions over the past 10+ years. We find his service prompt, reliable, & efficient. Rod is extremely knowledgeable, helpful, and most importantly, honest.
Called Rod to diagnose problem with reason that no cold air was being transferred from the freezer to the other side. Rod came over the next day and it took him about a minute to determine the problem. He defrosted the freezer, replaced the faulty part, put everything back together and had the refrigerator working again in less than an hour. I have used him before to fix my washer and another refrigerator so I knew he did excellent work.