Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or complaints then; please author them here so I may continue to improve my standards despite the fact I can never satisfy 100% of the people 100% of the time. 🙂
If there actually is a customer satisfaction, low price assurance or warranty claim issue then of course; you must contact me in order for me to Perform on my Contract Obligation for you.
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; be advised I am here to serve you but; you must actually communicate with me so I may settle the issue. 🙂
Negative reviews in which the client fails to contact customer service with an opportunity to serve and solve the problem because they just want to cry, whine, blame and complain without desire to solve their problem will not be submitted. And of course; I simply cannot satisfy 100% of the people 100% of the time including those who want to dictate how a company maintains its company policy or pricing.
My contract does include a low price assurance and customer satisfaction guaranty therefore; a client who fails to take advantage of my Contract Obligation just because they want to defame a company is, of course; in breach of contract.
I also encourage you to submit your review at the Better Business Bureau page as well. 🙂
The original BBB account dates back to January 2002 but there are very few reviews so I encourage you to help the BBB catch up and your input is very helpful for other people who might be viewing this BBB page for Rod’s Appliance Service here:
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
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Rod gave me a firm quote before coming out, made sure I understood what the quote included, was on time and gave me a 2 yr warranty on the work he’d done. Very professional and friendly. I like him and his work ethic. I will definitely call him again.
He was very quick and had my 18yr old washer fixed in 20 minutes. Very plesant to talk to and had the part on his truck. Will defently call him again when i need something fixed.
arrived on time the date quoted figured out the problem with my washer within a short time had to order parts. had the problem fixed days ahead of schedule. very please with service. would use again
Rod has repaired several appliances for me over twenty years. He shows up when he says, he provides excellent service and rates, and if a part is no longer available he is creative in his solutions. I’ve recommended him to several people over the years who have all been extremely satisfied. He’s no nonsense, to the point and a great resource!
Job well done …..
We have used Rod’s Appliance Service three times over the past 16 years. Each time, Rod shows up when he says he will, explains his troubleshooting conclusions, and fixes the issue correctly the first time. We have found him to be reliable, honest, and proficient. Thanks, Rod!
Rod arrived for his appointment on time. He quickly fixed a problem with our oven and provided an informed and honest opinion regarding the condition of our clothes dryer rather than trying to make even more money by attempting to fix it.
Rodney is a reliable person. He did our first repair in 2004 and 15 years later, he is still doing our repairs. Over the years, we have had different appliances that have needed service. Each and every time, Rodney has done an excellent job. He is knowledgeable and trust worthy.
Rod arrived on the date and time promised to diagnose the problem with my washing machine. He quickly identified the problem, gave an estimate to repair along with his recommendation. He also willingly answered questions, shared a wealth of information and is very knowledgeable.It was a pleasure doing business with Rod.
Rod was prompt, professional and got the job done on my washing machine very efficiently. I will not hesitate to refer him to all my friends.