Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or even complaints; please author them here so I may continue to improve my standards. 🙂
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; be advised I am here to serve you but; you must actually communicate with me so I may settle the issue. 🙂
Negative reviews in which the client fails to contact customer service with an opportunity to serve and solve the problem because they just want to cry, whine, blame and complain in an uncivilized manner without any desire to solve the problem will not be submitted here.
I also encourage you to submit your review at the Better Business Bureau page as well. 🙂
The original BBB account dates back to January 2002 but there are very few reviews so I encourage you to help the BBB catch up and your input is very helpful for other people who might be viewing this BBB page for Rod’s Appliance Service here:
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
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I called in the morning and he came that same day and fixed my washer. We mentioned that the refrigerator was making noise so he cleaned the coils while he was here, Very professional,friendly and reasonable. I am very pleased with the service and will definitely use him again.
Great customer service very knowledgeableWill definitely use again
He was awesome to talk to, very easy to work with, was very honest, will be having him come back real soon! Thank you!
I can’t say enough good about Rod Graff. His expertise is wonderful, his customer service is terrific. He has fixed our appliances over the years and today once again helped us out!I called this morning and he was able to come over within a couple of hours and he fixed our dryer AND our microwave.Rod is so professional and competent! We are so lucky to have him in this area!THANK YOU TO ROD’S APPLIANCE SERVICE!
He came out right away and looked at my washer was very polite and knew what he was talking about.
Rodney has fixed all my appliances for about the last 8 years or so.Every time I have called him, he has been on time. He has always been honest.Made all the repairs exactly as diagnosed and at the price quoted.I have never had any of his work or the parts replaced fail.He always presented me with options for repairs and given sound advice as well as offering information on how to take care of my appliances to avoid further repairs.Honest, on time, accurate, a skilled technician and informative. Why would call anyone else?
Our ice maker stopped making ice so I called Rod to fix it. He diagnosed and provided the most cost effective solution but not positive it would fix the problem. It did not so he ordered a new part and when he came back to install it, he used the fee from the first service as part of the payment. That’s good service that’s backed up with a good warranty – tough to beat in today’s world.
Rodney has visited twice in the last month. Both times were a great experience. It was easy to contact him and to set an appointment. He arrived during his stated time window and made repairs quickly. He also asked if I needed servicing on other appliances. I did not but appreciated his flexibility. He wrote up a detailed invoice on each visit and provided instructions on his two year service warranty and how to contact him if I had problems later.
I called Rod on Thurs and he scheduled me for the next morning. He arrived on timed immediately began to evaluate the issues with my two ovens. He was honest with his assessment. He could try and repair an element connection ( the inexpensive choice) or if absolutely necessary replace the element ( much more expensive. His repair efforts worked saving us substantial $$. He cleaned up everything while explaining the basic mechanical operation of the appliance ( never knew that temps on displays are only approximate, that a 15-20 degree swing is normal). He explained his warranty and provided the paperwork. Very satisfied with service.
I am so impressed with Rods business and Rod himself. Very professional, absolutely up front on pricing, which is extremely reasonable, cash discount, highly knowledgeable, and quite a range of ‘stuff’ available in his work van! My stove is over 25 years old and he had a part for it. Rod is friendly, honest and upfront, clean, works neatly and cleans up after. We called for our freezer, added on the stove and he even cleaned the fridge coils! He fixed the stovetop and advised the freezer would cost more to repair than the 20+ year old freezer was worth. I sooooo appreciated that. His whole visit cost me less than my home warrantee company would have required just to diagnose! I am very impressed with his work ethic and will continue to call on him (this is my 2nd time) and I will recommend him to everyone I can! Thank you Rod, be well and blessed.