Please take the time to write a review which is very important for maintaining my high, 5 star customer service standards.
These reviews are critical for maintaining my high standard of customer service so if there are any suggestions, comments or even complaints; please author them here so I may continue to improve my standards. 🙂
Things to consider when reviewing a service company-
-Did the technician arrive as scheduled or contact the client in case of an unforeseen delay?
-Did the company provide personal services including answering all your questions and explain what is being performed?
-Did the service technician appear in a professional manner with a proper uniform and professional tools and equipment ready for the job?
-Did the technician work efficiently to complete the job as soon as possible?
-Did the company have the needed parts in stock or able to deliver non-stock parts (ordered from the factory) in a reasonable amount of time?
-Did the technician leave a mess that he could have reasonably cleaned up after work performed?
-Did the company provide all necessary paperwork and instructions as job was completed?
-Did the technician provide a specific cost quote and obtain authorization from the client before performing any work?
-Did the technician notify the client if any changes are needed (upon discovery of new issue) and obtain new authorization before performing any additional work?
-Does the company settle all concerns or controversies when you properly notify the company of your concern or controversy?
If there actually is a concern, controversy or complaint then; be advised I am here to serve you but; you must actually communicate with me so I may settle the issue. 🙂
Negative reviews in which the client fails to contact customer service with an opportunity to serve and solve the problem because they just want to cry, whine, blame and complain in an uncivilized manner without any desire to solve the problem will not be submitted here.
I also encourage you to submit your review at the Better Business Bureau page as well. 🙂
The original BBB account dates back to January 2002 but there are very few reviews so I encourage you to help the BBB catch up and your input is very helpful for other people who might be viewing this BBB page for Rod’s Appliance Service here:
Date formatting notice: Previous reviews where imported from the old site which is why older reviews all have the same date of Jul 31, 2016.
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On time, on point for washer repair. Highly recommend. Have used Rod many times for different repairs on other appliances.
Excellent service and fair pricing. Will definitely refer to all my family and friends!
I have had Rod work on several of my appliances. He is very good with his repairs and is honest when he recommends replacement vs repairs. My latest experience with Rod proved this with me. He came out to our house 4 times to repair a Kitchenaid standalone ice machine. This machine was very hard to diagnose. He originally quoted me for replacing the circulating pump and control panel. When those repairs didn’t completely solve the problem, he came back and replaced 4 other components at no additional charge. The ice machine is now working. I feel like I have a new machine at the fraction of the cost of replacing and it will last for years to come. Thank you Rod.
Rod is very knowledgeable, friendly & professional. Came within allotted time. I like that he gives a 2 year warranty on any of his work. My husband & I will use his services again.
I called in Rod when my ice maker stop working. He was able to replace the unit and I, now, am getting ice again.The only problem I had was getting a hold of him, since he was out on vacation, when I started calling. You might want to add a notice to your voice mail system, when you are unavailable, but it might make you a target for burglars.
Rod was actually answering the phone and returning messages two times per day while on vacation and did schedule this appointment while on vacation so he could provide service to the client as soon as he returned.
If you want a good, reliable appliance repair person, I would highly recommend Rod’s Appliance Service.I have used them on two occasions, once for a wash machine, the other for a refrigerator.They were very prompt, courteous and absolutely know what they are doing in repairing appliances.
Rod’s Appliance service is not your typical business these days. With a property rental business, I have more appliances than I’d like to admit so I’ve called Rod many times. To watch him work gives you complete confidence he knows his business. More importantly, he is honest and will not tell you whatever is needed to pad the bill. Conversely, he will tell you the truth even if it means sacrificing a bill double or triple what the service call would cost. He’s done this for me at least twice. The last situation was even better. I called Rod and asked if he could come fix a microwave. He said he would but first asked a few questions. After a short conversation, he diagnosed the problem over the phone and instructed me on how to make the repair. With his guidance, the microwave was fixed and Rod saved me, perhaps $150 – money Rod could just as easily have earned. He may not have earned $150 that day but he’s earned all my future business.
Rod was on time as he had promised and I was impressed with his knowledge of my refrigerator. He explained everything as he checked out my noise problem and listened to my interpretation of the noise. It was NOT a major problem as I thought it might be but instead the ice maker had been turned on accidentally and it was cycling with a noise. He removed the ice maker for me because it was never hooked up anyway and had no water connection and I don’t use it. He also showed me the coils under the appliance and how dirty they were. I was embarrassed about that but said I would faithfully clean them often as he said it would cut down on energy expense and lengthen the life of the refrigerator. I am a happy camper and would recommend Rod to anyone who needs a good technician.
Rod has serviced several of my kitchen and laundry appliances over many years. I ALWAYS call him first because I KNOW WITHOUT A DOUBT, he will either fix it or honestly recommend replacement!. His prices are amazing compared to the big repair stores. He always gives me options that I trust. If he can not schedule me in quickly, he always suggest some trouble shooting suggestions that often fix the problem.Rod is always punctual, tidy , and respectful of my home. He has a calm manner and is very polite.He is a marvelous repair resource, whom I always call first😄
We have hired Rod both at our home and at our business. Every time he has been punctual and very upfront regarding time and cost. I have been very satisfied with each dealing.